Privacy Policy & Terms of Service

Last updated: August 20, 2026

A Couple Cleaners LLC ("we," "us," or "our") respects your privacy. This page explains what information we collect through acouplecleaners.com, how we use it, and the terms that apply when you use our website and cleaning services. This is a general policy for a small local business and is not a substitute for legal advice; if you have specific legal concerns, please consult an attorney.

Privacy Policy

Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically. When you submit our contact form, request a free estimate, call, text, or email us, we may collect your name, phone number, email address, service address, and the details of your message. Our website also uses cookies and similar tracking technologies, including Google Analytics and the Meta Pixel (Facebook/Instagram), which automatically collect information such as your IP address, browser and device type, pages viewed, and how you interact with our site.

How We Use Your Information

We use the information we collect to respond to estimate requests and inquiries, schedule and provide cleaning services, send appointment confirmations and reminders, improve our website and services, and run advertising and retargeting campaigns on Facebook and Instagram through the Meta Pixel. We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies from Google Analytics and the Meta Pixel to understand site traffic and measure advertising performance. You can control or disable cookies through your browser settings, opt out of personalized Meta ads through your Facebook/Instagram ad preferences, or opt out of Google Analytics tracking using Google's opt-out tools. Disabling cookies may affect how parts of the site function.

How We Share Information

We share information only with the service providers that help us run our business and website, such as Hostinger (our website host), Google (analytics), and Meta (advertising), each of which processes data under its own privacy policy. We do not sell or rent your personal information to third parties for their own marketing purposes.

Data Retention

We keep contact form submissions and client information for as long as reasonably necessary to provide our services, maintain business records, and meet legal or tax obligations, after which it may be deleted or archived.

Your Choices and Rights

You can ask us to access, correct, or delete the personal information we hold about you, or opt out of marketing communications, by contacting us using the information at the bottom of this page. Depending on where you live, you may have additional rights under applicable state privacy laws.

Children's Privacy

Our website and services are intended for adults and are not directed at children under 13. We do not knowingly collect personal information from children.

Security

We use reasonable administrative and technical safeguards to protect the information we collect, but no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time as our business or applicable laws change. The "Last updated" date at the top of this page reflects the most recent revision.

Terms of Service

Acceptance of Terms

By using acouplecleaners.com or booking services with A Couple Cleaners LLC, you agree to these terms. If you do not agree, please do not use our website or services.

Our Services

A Couple Cleaners LLC provides residential cleaning, deep cleaning, move-in/move-out cleaning, recurring cleaning, and commercial cleaning throughout Buffalo and Western New York. Specific services, scope of work, and pricing are confirmed with each client individually before a booking is finalized.

Estimates and Pricing

Estimates provided through our website, by phone, or in person are based on the information you provide and are subject to change if the actual condition, size, or scope of the property differs from what was described. Final pricing is confirmed before service begins.

Scheduling and Cancellations

We ask that you provide as much notice as possible if you need to reschedule or cancel an appointment. Repeated late cancellations or no-shows may affect your ability to book recurring service or may be subject to a cancellation fee, which will be communicated to you directly.

Payment

Payment terms are agreed upon at the time of booking. We accept the payment methods communicated to you directly by A Couple Cleaners LLC.

Limitation of Liability

While we take care to protect your home and belongings, A Couple Cleaners LLC is not liable for pre-existing damage, normal wear and tear, or damage resulting from defective, fragile, or improperly secured items. Please let us know in advance about any items that require special care.

Service Area

We proudly serve Buffalo, West Seneca, Hamburg, Orchard Park, Cheektowaga, and surrounding Western New York communities. Availability outside our core service area may be limited.

Governing Law

These terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Changes to These Terms

We may update these terms from time to time. Continued use of our website or services after changes are posted means you accept the updated terms.

Contact Us

If you have questions about this Privacy Policy, these Terms of Service, or how we handle your information, please contact us:

A Couple Cleaners LLC

Phone/Text: (716) 578-5133

Contact form: acouplecleaners.com/buffalo-cleaning-service

Serving Buffalo and Western New York